Privacy Policy

Who We Are and What This Policy Is

We at FundRocket, LLC (“FundRocket”, “Us”, “We”, or “Our”) know You (“You” or “Your”) care about how Your information is used and shared. This privacy policy (the “Privacy Policy”) describes what information we collect when You use the website located at www.FundRocket.com (“Website”), as well as any products or services we provide (collectively, with the Website, the “Services”)—and how we use and share such information.

This Privacy Policy also applies to information we collect from You with respect to any business entity You represent and which You have the legal right, power and authority to use the Services on behalf of (“Business”). For example, if You apply for a capital offering for a company You own and operate, this Privacy Policy applies to all of such company’s information We collect in connection with the Services. As used in this policy, “You”/“Your” includes Your Business.

By using or accessing the Services in any manner, You acknowledge that You accept the practices and policies outlined in this Privacy Policy, and You hereby consent that We will collect, use, and share Your information in the following ways.

Remember that Your use of the Services is at all times subject to the Terms of Service, which incorporates this Privacy Policy.

Here’s the Info We Collect

FundRocket collects the following types of information:

Information You Provide to Us

We collect information that You elect to provide to Us, such as during the process of applying for a capital offering. Such information may also include information You authorize us to collect from third parties.

For example, in the process of applying for a capital offering, the information We collect may include, but is not limited to: Your name, physical mailing address, email address, social security number, date of birth, Business name, state and Federal tax identifiers, as well as other information that may be deemed sensitive Business information.

Also, if You provide Us with the account log-in credentials for any of Your (or Your Business’s) third party financial or social media accounts (such as, the log-in information for Your Business’s bank), You understand some content and/or information in those accounts (“Third Party Account Information”) may be transmitted into Your Services account and is, therefore, covered by this Privacy Policy.

Other Information Collected from Your Use of the Website or App (Like “Cookies”)

Whenever You interact with the Website, We may automatically receive and record information on Our server logs from Your browser or device, which may include Your IP address, device identification, “cookie” information, the type of browser and/or device You are using to access the Services, and the page or feature You requested. “Cookies” are identifiers We transfer to Your browser or device that allow Us to recognize Your browser or device and tell Us how and when pages and features in Our Website are visited and by how many people. You may be able to change the preferences on Your browser or device to prevent or limit Your device’s acceptance of cookies, but this may prevent You from taking advantage of some of our features.

Our advertising partners may also transmit cookies to Your browser or device, when You click on ads that appear in Our Website. Also, if You click on a link to a third party website or service, such third party may also transmit cookies to You. Again, this Privacy Policy does not cover the use of cookies by any third parties, and We aren’t responsible for their privacy policies and practices.

We may use this data to customize content for You that We think You might like, based on Your usage patterns. We may also use it to improve the Services—for example, this data can tell us how often users use particular features of the Services, and we can use that knowledge to make the Services interesting to as many users as possible.

Information We Collect from Third Party Sources

We may collect information about You from third parties to, for example, verify your eligibility for our capital offerings. These third parties may be private parties (such as third-party business license verification services), governmental organizations or other publicly available sources. To the extent We receive information in connection with an agreement that Your Business has with a third party, You should refer to such third party’s applicable agreement with Your Business, as well as their privacy policy (their terms, conditions and practices may differ from Ours).

Information Collected From Other Websites and Do Not Track Policy

Through cookies we place on Your browser or device, we may collect information about Your online activity after You leave our Services. Just like any other usage information we collect, this information allows us to improve the Services and customize Your online experience, and otherwise as described in this Privacy Policy. Your browser may offer You a “Do Not Track” option, which allows You to signal to operators of websites and web applications and services (including behavioral advertising services) that You do not wish such operators to track certain of Your online activities over time and/or across different websites. The Services do not support Do Not Track requests at this time, which means that we collect information about Your online activity both while You are using the Services and after You leave the Services.

Here’s How We Use Your Info

FundRocket uses Your information as follows:

  • To provide You with the features, functions and benefits of the Services—such as processing Your application for a capital offering.

  • To help verify Your eligibility for a capital offering.

  • To help Us internally operate and maintain the Services (such as, for the purposes of fixing malfunctions, testing our security systems, etc.).

  • To enhance, improve and further develop the Services (such as, creating new features or functions, refining the user experience, increasing the technical performance of the Services, etc.).

  • We will use Your contact information (such as, Your email address) to provide You with notices relate to Your use of the Services (such as account notifications and legal notices).

  • We will use Your contact information to provide You with promotional and marketing emails. You can opt-out of receiving certain types of promotional and marketing emails—but in such case You may not receive the full benefit of the Services. Opting-out can be done by following the instructions set forth in the email (usually near the bottom).

  • To help personalize the Services experience for You (such as, remembering Your information so You will not have to enter it each time You open the Website).

  • And for the other purposes referenced in the “Who We Share Info With” section below.

Info that Does Not Identify You

We may anonymize the information We collect from You so that You (and Your Business) are not individually identified, and provide that information to Our partners or the public in general. For example, we may publish public reports regarding statistics relevant to Our industry.

Who We Share Info With

We neither rent nor sell Your Information in personally identifiable form to anyone (but see the “Business Transfers” section below). We may share Your Information with some third parties—but only as described in this section:

With Your Consent

We may share Your information with third parties with Your consent. The functionality of the Services will make it clear when You are about to share information in this manner—and the audience it will be disclosed to. Such third parties will treat such information in accordance with their own privacy policies and You should read them.

Our Third Party Providers

We employ other companies and people to perform tasks on our behalf and need to share Your information with them to provide products or services to You. For example, We use the services of Our partner Dwolla, Inc. (“Dwolla”) to help process payments. In addition, We may use third parties to send You SMS messages (such as for Services authentication), provide marketing communications, provide customer service, process and administer consumer surveys, etc.

In the course of providing such services, these third party providers may have access to Your information. But, they are only authorized to use or disclose Your information in connection with providing us with their services (but see the “Our Partners” section below).

Our Partners

FundRocket may use Plaid Inc. (“Plaid”) to gather Your data from financial institutions. In addition, as noted above, We use Dwolla to help process payments. By using the Services, You grant FundRocket, Plaid and Dwolla the right, power, and authority to act on Your behalf to access and transmit Your personal and financial information to and from the relevant financial institutions – for the purposes set forth above. You agree to Your personal and financial information being transferred, stored, and processed by Plaid and Dwolla in accordance with their privacy policies (Plaid Privacy Policy and Dwolla Privacy Policy).

Business Transfers

We may choose to buy or sell all or substantially all of the assets of FundRocket, LLC. In these types of transactions, customer information is typically one of the business assets that would be transferred. Also, if We (or our assets) are acquired, or if We go out of business, enter bankruptcy, or go through some other change of control, Your information could be one of the assets transferred to or acquired by a third party.

Protection of FundRocket and Others

We reserve the right to access, read, preserve, and disclose any information that We believe is necessary to comply with law or court order or governmental request; enforce or apply our Terms of Service; detect and handle payment fraud, or otherwise to protect the rights, property, or safety of FundRocket, Our employees, Our users, or others.

California Residents

UNDER CALIFORNIA CIVIL CODE SECTIONS 1798.83-1798.84, CALIFORNIA RESIDENTS ARE ENTITLED TO ASK US FOR A NOTICE IDENTIFYING THE CATEGORIES OF INFORMATION WHICH WE SHARE WITH OUR AFFILIATES AND/OR THIRD PARTIES FOR MARKETING PURPOSES, AND PROVIDING CONTACT INFORMATION FOR SUCH AFFILIATES AND/OR THIRD PARTIES. IF YOU ARE A CALIFORNIA RESIDENT AND WOULD LIKE A COPY OF THIS NOTICE, PLEASE SUBMIT A WRITTEN REQUEST TO: LEGAL@FUNDROCKET.COM OR FUNDROCKET, LLC, 50 W. BROADWAY, SUITE 333 #23078, SALT LAKE CITY, UT 84101-2027, USA; ATTN: PRIVACY. PLEASE WRITING THE FOLLOWING IN THE SUBJECT HEADING: “CALIFORNIA CIVIL CODE COPY OF NOTICE REQUEST.”

What You Can Do to Your Information

Deleting Your account

You can delete Your Services account by emailing customer support at support@fundrocket.com. Please write the following in the subject heading: “Privacy Policy Inquiry.” Subject to the “Limitations on Deletion” section below, when You request Us to delete Your account, Your data will be permanently deleted from Our servers and access to Your account will be disabled.

Limitations on Deletion

Even after You delete Your account, We may retain Your information to the extent We deem is appropriate to comply with any laws or regulations.

Your information may also be retained by Us on back-up servers indefinitely. We keep such servers to help protect the stability and availability of the Services (such as protecting it from viruses and malfunctions).

We may also retain certain information to prevent identity theft and other misconduct even if deletion has been requested.

We will continue to retain and use anonymized data (meaning data that does not specifically identify You). We may also indefinitely retain and use any aggregated data derived from Your information after You update or delete it, but not in a manner that would identify You personally. For clarity, this information will be combined with the information of many other users—in a form that does not identify You personally.

Laws and Regulations

We may also retain Your information to the extent required to comply with (or We deem it reasonable in light of) any laws or regulations.

Opting-Out of Our Promotional Emails

If You don’t want to receive promotional email communications from Us such as offers, updates and newsletters—You may simply opt out of receiving such communications by following the instructions included in each such email (usually a link near the bottom of the email). For clarity, You will still receive transactional and legal related emails.

The Location of Your Info

While Your Information is in Our possession, it will be stored at hosting facilities located in the USA. These facilities are either operated by FundRocket or our third party providers. By using the Services You are consenting to have Your Information stored, transferred and processed in the USA.

The Security of Your Info

FundRocket takes reasonable precautions to protect Your Information and to limit the risk that it will be accessed without authorization, including through the use of industry standard technologies and practices. For example, Your information is maintained at Our premises, or the premises of Our third party providers, using industry standard security measures. We use Security Sockets Layer (SSL) encryption technology to encrypt sensitive personal information (such as Your payment information) before it is sent via the Internet.

If We learn of a security systems breach, We will promptly investigate the matter. If We learn that such breach has caused any material loss, damage or unauthorized access to Your non-public information, We will promptly attempt to notify You via email or by a posting on Your Services account page—so that You can take appropriate protective steps. We will endeavor to notify You of (i) the nature, timing and extent of the breach, as well as the what we are doing in response and (ii) the steps You can take to protect Your information and, if reasonably possible, mitigate things.

By using the Services, You consent to receive such notice by electronic means (provided that such consent is void where prohibited by applicable law). To receive a free written notice of a security breach, or if You have any questions about the security of the Services, please contact us at support@fundrocket.com. Please writing the following in the subject heading: “Privacy Policy Inquiry.”

In addition to the security measures referenced above, You must prevent unauthorized access to Your account and Information by limiting access to Your computer or device and browser by signing off after You have finished accessing Your account.

Notwithstanding the foregoing, We cannot guarantee that Our security measures are 100% impenetrable. Unauthorized third parties may be able to defeat our security measures and access Your information.

Protecting Children

We do not knowingly collect or solicit personal information from anyone under the age of 13. If You are under 13, please do not attempt to use the Services or send any personal information about Yourself to Us. If We learn that We have collected personal information from a child under age 13, we will delete that information as quickly as reasonably possible. If You believe that a child under 13 may have provided us personal information, please contact us at legal@fundrocket.com. Please writing the following in the subject heading: “Privacy Policy Inquiry.”

Changes to This Policy

This Privacy Policy was last changed on the date set forth at the top of the policy. We’re constantly trying to improve the Services, so we may need to change this Privacy Policy from time to time as well, but we will alert You to changes by placing a notice on the www.fundrocket.com/privacy, by sending You an email, or providing a notification through Your Services account. In addition, We will also edit the date at the top of this policy to reflect the date of the changes. If You use the Services after any changes to the Privacy Policy have been posted, You agree to all of the changes. Unless we have your express consent to the contrary, use of information We collect now is subject to the Privacy Policy in effect at the time such information is collected (meaning—Privacy Policy changes will not otherwise be retroactive).

Contacting Us

If You have any questions or concerns regarding our privacy policies, please send us a detailed message to legal@fundrocket.com or FundRocket, LLC, 50 W. Broadway, Suite 333 #23078, Salt Lake City, UT 84101-2027, USA; Attn: Privacy. Please writing the following in the subject heading: “Privacy Policy Inquiry.”